Eyewear shoppers call before they buy. Who picks up at your store?
The AI Voice Agentfor Eyewear Stores
Frames, lenses, prescriptions, insurance — eyewear is a consultative category, and the questions come by voice. Our agent answers every call 24/7 and turns callers into orders: 40% of handled calls convert, +5% revenue in the first 90 days — measured in production at a live eyewear store.
$0.55/min usage-based · 10 free minutes · no commitment
We Don't Guess What Eyewear Stores Miss. We Called Them.
We called 84 independent eyewear stores after closing time. Four answered live. The rest routed us to voicemail — and ~80% of callers who hit voicemail hang up without leaving a message. Read the research →
In one production store's call logs, 24% of callers called more than once. The second call either starts from zero — or continues the conversation.
Built for the Questions Eyewear Shoppers Actually Ask
Frame & lens consultations
The agent holds your full catalog — frames, sizes, lens options, prices, stock — synced automatically from your store. It answers "will this fit a wide face?" and "does it come in polarized?" from your actual products. How catalog knowledge lifts conversion →
Insurance questions, handled
29% of eyewear store calls are about insurance, and those calls convert at 36% — the agent walks callers through allowances, out-of-network reimbursement, and FSA/HSA basics. The insurance call data →
Guides shoppers to purchase
Sizing doubts, checkout friction, "where's my order?" — the agent resolves what blocks the sale and walks the shopper to the finish line.
Remembers returning shoppers
When a shopper calls again, the agent recalls the previous conversation and picks up where it left off — like a good store assistant would.
Extensible with custom actions
Order tracking, returns, cancellations — add them as custom actions wired to your systems, starting read-only if you prefer.
Sound Familiar?
«Your store is open 24/7. You're not.»
The "is this in stock?" email at 11:47pm got answered at 9am — after they bought frames somewhere else. Evenings, weekends, holidays: that's when eyewear shoppers decide.
«Too many calls to ignore. Too few to hire for.»
50–300 calls a month is real money walking in by voice — and nowhere near enough to justify a $40K/year hire. So you answer between packing orders. Or nobody does.
«The phone is eating the founder's week.»
Every strategic task loses to the ringing phone. A year later the store looks the same — not because you're a bad founder, but because nobody can focus in 4-minute fragments.
Pay for Minutes, Not Seats
$0.55 per minute, usage-based. No monthly fee, no contract, no onboarding manager. 10 free minutes to start. A slow month costs almost nothing.
See full pricingPut It on Your Store Today
Any other cart? The main platform works on any site via a JS embed — and adds a dedicated phone line if you want one.
Want to hear it first? Call the demo: +1 (450) 300-3415
Frequently Asked Questions
Does it work for prescription questions?
Yes — the agent answers product-level prescription questions (lens types, what your store offers for a given prescription range) from your catalog. It does not give medical advice; anything clinical goes to your team.
What about insurance questions?
Insurance is the single biggest call driver we see in eyewear — 29% of calls, converting at 36%. The agent explains allowances, out-of-network reimbursement, and FSA/HSA usage for your store's setup.
Does it replace my staff?
No. Your people keep leading customer relationships during business hours. The agent catches what nobody's there to catch — nights, weekends, holidays, and the calls that come in while everyone's busy.
Does it work for a physical optical shop?
It's built first for online eyewear stores (DTC). If your shop sells online too, the widget covers that side; a dedicated phone line is available on the main platform.